Warranty & Return Policy

Limited Warranty

Products and components manufactured by Cool Machines Inc. are warranted to the original purchaser to be free of defects in material and workmanship and will operate as intended for a period of two (2) years from the date of purchase. Any product or components that do not function may be returned with proof of purchase and (RA) return authorization to:

Cool Machines Inc.
740 Fox Road
Van Wert, Ohio 45891

Important: All items must have a Return Authorization Number attached to item for in-house tracking purposes.

Buyer is responsible for all costs incurred in removal and reinstallation of the product and must pre-pay shipment to the factory. Returned item will be evaluated for warranty. If warranty is approved, the product will be replaced at no charge and returned standard ground shipping fees pre-paid. (Next day delivery and special expediting fees is responsibility of buyer.) Note: If buyer needs immediate replacement, buyer must purchase component and refund will be determined upon evaluation of returned part.

This limited warranty does not cover replacement of components or parts manufactured by others than Cool Machines and become inoperative due to wear & usage and needs to be replaced on a regular basis. Including but not limited to: airlock seals, belts, chains, auger wipers, switches, fuses, fan blades, clutches, hoses, and filters.

Cool Machines obligation under this warranty is limited to repairing or replacing any part that is determined by the company to be a manufacturing defect.

No warranty is made with respect to:

  1. Components or accessories manufactured and warranted by others. Warranties for purchased components supplied by vendors such as: gas engines, electric motors, blowers, gearboxes, etc., are on file and provided upon request.
  2. Defects caused by repair, alteration and/or adjustment performed by others.
  3. Labor costs of repairing or replacing parts.
  4. Any products not operated and/or maintained in accordance with normal industry practice and/or written recommendations of the company.
  5. Products subjected to misuse, negligence, or results of applications not in accordance with company recommendations.

This warranty set forth above is exclusive and makes no other warranties with respect to description or quality of the product including, but without limitation, no warranties of merchantability or fitness for a particular purpose. This warranty set forth above does not extend to, and Cool Machines shall not be responsible for: incidental, consequential, special or indirect damages. Cool Machines shall not be liable for penalties or any liquidated damages.

Cool Machines shall not be liable for any injury or damage resulting from failure to follow and comply with the instructions that accompany the product.

This warranty is expressly in lieu of all other written or oral warranties.

Return Policy: machines, accessories, and parts can be returned if un-used within a 30 day period of purchase. All returned items are subject to a 20% re-stocking fee.

Note: warranty statement replaces previous one (1) year warranty, effective rev. 03-09-15.